Privacy policy.

What we collect

• Quote info: the model, storage, and condition you select. Needed to compute your offer.
• Booking info: your name, email, mobile, and pickup address. Needed to show up at your door.
• IMEI / serial: after pickup, for our records and to verify the phone isn't blacklisted.
• Anonymous analytics: a hashed version of your IP address, for spam/abuse detection. We never store the raw IP.

What we don't collect

• The data on your phone. We factory-reset on the spot and never access your apps, messages, photos, etc.
• Bank account details. For PayID we use the email or mobile you already gave us.
• Government ID details. We view your ID on the spot to verify ownership, but don't photograph or record it.

How we use it

Three purposes only: (1) compute your quote, (2) deliver the pickup, (3) keep transaction records for tax/legal requirements. We don't market to you, we don't sell your data, we don't share it with third parties except where legally required.

How long we keep it

• Completed bookings: 7 years (Australian tax record requirement).
• Quotes that never became bookings: 30 days, then auto-deleted.
• IMEI / serial records: 7 years.

Third-party services we use

• Resend: sends booking confirmation emails. They see your name + email + booking summary.
• Railway: hosts the website. They see standard server logs (timestamps, paths) but not the contents of forms.

No analytics platforms (no Google Analytics, no Facebook Pixel, no marketing trackers).

Your rights

Under Australian privacy law you can request a copy of any personal info we hold about you, ask us to correct it, or ask us to delete it (subject to tax-record retention). Just email us and we'll respond within 30 days.

Changes to this policy

If we change anything material, we'll update the "Last updated" date at the top and email anyone with an active booking.

Contact

Privacy concerns: hi@phonefetch.com.au.